DreamScape Policies & Procedures
Welcome to DreamScape
At DreamScape, we want every customer to have a wonderful shopping experience. Please read our policies below before placing your order.
1. Ordering
Once you place an order through the DreamScape website, you will receive confirmation that your order has been received.
Please make sure your name, delivery address, email address and contact details are correct before completing your purchase.
DreamScape cannot be held responsible for delays caused by incorrect or incomplete delivery information supplied by the customer.
2. Processing & Delivery
We aim to carefully prepare and dispatch every order as quickly as possible.
Your order should be with you within 7–10 working days.
Working days are Monday to Friday and do not include weekends or bank holidays.
Once your order has been dispatched, you may receive delivery information where available.
Please allow the full 7–10 working days before contacting us regarding a delivery that has not yet arrived.
Occasionally, deliveries may take longer due to circumstances outside of DreamScape's control, including postal delays, adverse weather, bank holidays or other unforeseen circumstances.
3. Returns
If you are unhappy with your purchase, please contact DreamScape as soon as possible.
Items must be returned in their original condition and, where applicable, in their original packaging.
For hygiene and safety reasons, certain products may not be eligible for return if they have been worn, used or opened.
Customers are responsible for taking reasonable care of items while they are in their possession.
4. Refunds
Once a returned item has been received and inspected, DreamScape will confirm whether the item is eligible for a refund.
Approved refunds will be returned using the original payment method where possible.
Please allow reasonable processing time for the refund to appear in your account.
5. Damaged or Incorrect Items
If your order arrives damaged, faulty or you have received the wrong item, please contact DreamScape as soon as possible.
Please provide your order details and photographs where appropriate so that we can investigate the issue and arrange the appropriate solution.
6. Jewellery Care
To keep your DreamScape jewellery looking beautiful, we recommend avoiding contact with perfumes, lotions, chemicals, water and excessive moisture.
Store jewellery safely when it is not being worn and avoid sleeping or bathing while wearing jewellery unless the individual product instructions specifically state otherwise.
7. Product Information
We make every effort to ensure that product descriptions, photographs and prices displayed on the website are accurate.
Colours may appear slightly different depending on your device or screen settings.
8. Pricing & Payments
All prices displayed on the DreamScape website are the prices applicable at the time of purchase.
Payment must be successfully completed before an order can be processed.
DreamScape reserves the right to correct genuine pricing or listing errors.
9. Cancellations
If you need to cancel an order, please contact us as soon as possible.
If your order has already been processed or dispatched, cancellation may no longer be possible and you may need to follow the returns procedure instead.
10. Customer Service
We want our customers to feel valued and supported.
If you have any questions about an order, product, delivery or return, please contact DreamScape through the contact details provided on our website.
11. Privacy
DreamScape respects your privacy. Personal information provided when placing an order will be handled in accordance with our Privacy Policy and applicable UK data protection requirements.
12. Changes to Our Policies
DreamScape may update these policies from time to time to reflect changes to our services, products or legal requirements.
The latest version will always be displayed on our website.
Thank You for Choosing DreamScape
Thank you for supporting DreamScape. Every order means a great deal to us, and we hope you love your purchase.
DreamScape — Where Every Purchase Becomes Part of the Dream.